EIRs - How quickly will my request be answered?
The South West RDA has a duty to provide 'advice and assistance'
under the legislation, and so if your request is too general we may
contact you to find out exactly what information you require. We
will do this as soon as we can.
When we have all the information we need to process a request,
we have 20 working days in which to supply you with the
information, except in circumstances where the information is very
complex or there is a lot of it. In these circumstances the time
limit can be extended by a further 20 working days. If we do need
to do this we will always contact you to let you know, and give you
an indication of when we expect to be able to respond in full.